Caring for Customers
Excellent client care is at the very core of effective PR. Your reputation depends upon it. Aim to attain 100 percent client satisfaction by training staff, introducing a customer charter and taking prompt action to rectify mistakes.
Delivering excellent service
One of the best ways to boost or enhance a good image is to work hard at getting your customer care right. Conversely, ignore customer care and you will damage your reputation. It is surprising how few staff seem able to provide good service naturally. Most need training. Additionally, they must feel committed and motivated. Check that staffs know what is expected of them. Produce a set of measureable service standards and incentivize staff to meet them.
Draw up a client character that tells customers what they can expect from you and what you will do if you fail to keep your promise. Provided that you deliver on your client character commitments, this can be an excellent way of enhancing your reputation and giving people confidence in you. Specify how quickly you will answer the phone; reply to letters, faxes and e-mails; and deliver orders. Produce a clear, fair complaints procedure and a returns policy for faulty or unwanted goods. Make sure that you give people confidence to do business with you time and again.
Adopt a “can do” attitude. Sometimes an organization’s rules and regulations, policies, and procedures get in the way of good client service. Insisting that all enquiries are submitted in writing is an example of inflexible and unfriendly rule. Check your own rules for client friendliness: are they entirely necessary? Be prepared to be flexible where you can. Train staff to be genuinely helpful and to accommodate all reasonable client requests. Go that extra mile to make a client happy. Total client satisfaction should be the goal of all staff.
At Sesema, events are designed to meet each clients need and individual expectation. We strive to ensure our client’s desire and vision is carried out with our input and imprint to deliver well managed, aesthetically appealing, stylish events. We work with renowned vendors to achieve the best results. Some of these services include: Logistical requirements, Protocol management, Entertainment, Sounds and Visuals, Decor and design, etc
To us, an event is not just a gathering but an experience. Contact us today:[email protected]; 0700SESEMAPR.